Powered by Data - September 23, 2024

Last Week in Conversational AI

• CapRelo has launched Moxie 1.0, an AI chatbot designed to assist with employee relocations by acting as a virtual consultant. Moxie streamlines the relocation process by answering employees' questions based on their company's policies, saving up to 6,600 hours of operational time annually. Integrated into CapRelo’s online portals, Moxie improves service efficiency and supports employees and HR teams. The next phase of development, launching in late 2024, will enhance CapRelo’s HR platform with AI-driven analytics and natural language processing for better program management.
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• Chatbots are transforming online banking by making it more efficient and personalized. Banks increasingly use AI-powered chatbots to handle customer queries, save time, and reduce costs. For instance, Bank of America's chatbot, Erica, has seen significant growth with a 90% efficiency rating from its 19.5 million users. It provides personalized financial advice and monitors irregular spending. NatWest’s chatbot, Cora, offers voice communication and completes over 40% of interactions without human help. Although some users prefer human support, the speed and convenience of chatbots continue to drive their adoption of digital banking.
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• Snapchat’s My AI chatbot now offers Google Lens-like features, including translating foreign menus, identifying plants, and reading parking signs from photos. Snapchat+ subscribers can also use AI-powered edits for saved Snaps and appear in fun, AI-generated images with friends. Additional updates include an aging filter, improved HD video calls, Snap Mail for missed calls, and local time zones in chats.
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• AWS has updated its Chatbot service to directly support interaction with Amazon Bedrock agents from Microsoft Teams and Slack channels. Previously, users had to create custom integrations to connect Bedrock agents with these platforms. With this new feature, users can easily connect Bedrock agents to chat channels by configuring them with an AWS Chatbot channel. Once set up, members can interact with the agents by tagging them with commands like “@aws ask [agent name] …”.
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