Powered by Data - September 18, 2023

Data Points

Last Week in Conversational AI

• Salesforce has unveiled the Einstein 1 Platform, integrating Salesforce Data Cloud and Einstein AI capabilities. This platform allows companies to connect fragmented customer data, infuse AI, automation, and analytics into every customer experience, and build AI-powered apps with low-code. It's designed to address the challenge of fragmented customer data across different applications and create a unified view of customer data. With this platform, organizations can customize user experiences and actions using low-code services like Einstein for AI predictions, Flow for automation, and Lightning for user interfaces. The platform also supports big data scale and high-speed automation to power data-driven AI applications.
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• IndexBox has introduced an AI chatbot integrated into its market intelligence platform. This chatbot, powered by machine learning and natural language processing, is designed to answer questions, assist with data retrieval, and guide users through complex market data and trends. Key features include instant responses, deep market insights, a user-friendly interface, and continuous learning to improve the user experience over time. IndexBox is offering a free trial of the AI chatbot, allowing users to experience its capabilities firsthand.
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• Dutch e-commerce investor Prosus NV has developed an AI chatbot called PlusOne for more than 25 of its portfolio companies. The chatbot, which leverages OpenAI's software and open-source data, serves as a "personal assistant" for staff at these firms. It initially helped with tasks such as fixing code and saving on marketing costs, but employees are now using it to develop capabilities unique to their businesses. Prosus and its parent company Naspers Ltd. are entering the global AI race, as businesses of all sizes invest in AI technology. PlusOne utilizes over ten generative AI model types.
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• Bank of America has upgraded its virtual service adviser, CashPro Chat, with artificial intelligence (AI) and machine learning capabilities similar to those used in Erica, its virtual financial assistant. This enhancement allows business clients to interact with the tool, providing quick access to transaction information, account details, and navigation of CashPro functionality, and it can direct more complex requests to specialists. This upgrade aligns with the broader trend of banks leveraging AI to enhance customer offerings, streamline operations, and provide more comprehensive support.
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