Powered by Data - October 9, 2023

Data Points

Last Week in Conversational AI

• Snapchat's AI chatbot, "My AI," has come under scrutiny from the UK's Information Commissioner's Office (ICO) over potential privacy risks to children. The ICO issued a preliminary enforcement notice to Snap, expressing concerns that the company may not have adequately assessed the privacy risks posed by the chatbot. While the action is not a breach finding, the regulator doubts Snap's compliance with data protection rules, particularly the Children's Design Code. Snap has stated that it will review the ICO's provisional decision and is committed to protecting user privacy. The chatbot uses OpenAI's ChatGPT technology and aims to offer advice and recommendations to users. However, there have been reports of inappropriate responses and user bullying of the chatbot. Privacy regulators in Europe are increasingly focused on regulating generative AI chatbots, with concerns about data protection and privacy for minors at the forefront.
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• Google has introduced "Assistant with Bard," a personal assistant powered by generative AI. This digital assistant combines Bard's generative and reasoning capabilities with Google Assistant's personalized help, enabling users to interact through text, voice, or images. It can even perform tasks for users. Assistant with Bard aims to provide a more intuitive, intelligent, and personalized digital assistant that integrates with Google services like Gmail and Docs. It will be accessible on Android and iOS mobile devices in the coming months. This new feature is designed to offer a more contextually helpful experience on Android devices, allowing users to interact with their phones in new ways, such as asking them to create social media posts based on photos.
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• The BBC has outlined its principles for evaluating the use of generative AI in its journalism and other areas, including research, archival, and personalized experiences. These principles include acting in the public's best interests, prioritizing talent and creativity while respecting artists' rights, and being open and transparent about AI-generated content. The BBC plans to collaborate with tech companies, media organizations, and regulators to safely develop generative AI and maintain trust in the news industry. The organization will initiate projects in the coming months to explore the potential applications of generative AI across various fields, including journalism, research, content discovery, archives, and personalized experiences. However, the BBC has also blocked web crawlers from OpenAI and Common Crawl from accessing its websites to protect its copyrighted material and the interests of license fee payers.
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• Sapia.ai has introduced "Phai," a chatbot powered by deep-learning AI and built on GPT-4. Phai is designed to assist candidates, recruiters, human resources, and talent acquisition leaders in the hiring and promotion process. It provides guidance, answers questions, and addresses concerns related to the Smart Interviewer™ platform, powered by Sapia.ai's technology. The chatbot aims to enhance trust and transparency in AI-driven recruitment and offers personalized customer service by providing immediate responses to inquiries about the product. Sapia.ai focuses on using AI to identify talent beyond traditional resumes, promoting diversity and reducing turnover in the hiring process.
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