Powered by Data - May 6, 2024

Data Points

Last Week in Conversational AI

• Yelp has introduced a new AI-powered chatbot on its iOS app, aimed at helping users connect with relevant businesses for their needs. Leveraging OpenAI's large language models, the chatbot operates under the "Projects" tab, allowing users to describe their issues directly into the chat interface. Follow-up questions and zip code details are gathered to create a project, allowing users to view messages from professionals and respond accordingly. Additionally, Yelp plans to personalize project suggestions and introduce video creation through AI later in the year. The company also launched an API for third-party websites, including AI-powered bots for business discovery, enhancing the conversational search experience.
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• OpenAI's ChatGPT is facing another privacy complaint in the EU, this time regarding its inability to correct misinformation it generates about individuals. Filed by privacy rights nonprofit noyb, the complaint alleges that ChatGPT's output violates the GDPR's right to rectification, as it refuses to correct erroneous data. OpenAI's response, offering to filter or block the data, needs to catch up to GDPR compliance. Additionally, noyb criticizes OpenAI for lacking transparency regarding the data generated and stored by ChatGPT, a requirement under the GDPR. This complaint follows similar actions in Poland and Italy, indicating a growing regulatory challenge for OpenAI. With GDPR enforcement penalties potentially reaching 4% of global annual turnover, OpenAI faces significant regulatory risks. Despite opening a regional office in Dublin, the company's regulatory challenges persist across various EU Member States.
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• Anthropic, an AI startup backed by Alphabet and Amazon, launched its latest chatbot technology targeted at businesses. The release introduces Claude 3, a family of AI models claimed to outperform rivals like OpenAI and Google. At $30 per user per month, Anthropic's app for Apple's iPhones targets businesses, requiring a minimum of 5 users per plan. This move intensifies competition with OpenAI, which offers a similar plan at the same rate. However, Anthropic's enterprise push may also challenge its backers, Google and Amazon, in capturing AI business spending. Claude 3's key feature is its ability to process large amounts of data and provide accurate summaries, analyses, or specific data points. Anthropic highlights its applicability for finance, engineering, and sales teams to generate reports, analyze code, or collaborate on client engagements.
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