Powered by Data - June 10, 2024

Last Week in Conversational AI

• Nvidia has revived its G-Assist AI assistant, initially an April Fools' prank from 2017, as an actual demo showcasing its potential to guide gamers and optimize PC settings. In the demo, G-Assist can respond to voice queries about in-game tasks, such as finding items in "ARK: Survival Ascended," and understand the game's context to provide tailored advice. Additionally, it can optimize PC performance by adjusting settings, monitoring system stats, and offering performance recommendations. This follows a similar demo by Microsoft for its Copilot AI assistant in "Minecraft." While promising, G-Assist remains a demo with no release date announced.
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• Google is expanding the reach of its AI-powered note-taking assistant, NotebookLM, to over 200 countries, including India and the UK. Powered by Google's multimodal LLM Gemini 1.5 Pro, NotebookLM has been upgraded with new features and languages to assist users in generating summaries and asking questions based on their documents. The platform now supports 108 languages and sources in 38 languages. Users can upload documents, transcripts, and notes to generate summaries and answers. Google has also added the ability to source content from Google Slides and web URLs, alongside existing support for Google Docs, PDFs, and text files. NotebookLM includes inline citations for fact-checking AI-generated responses and a Notebook Guide to convert content into various formats.
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• A recent study indicates that consumer satisfaction has declined sharply despite increased investments in AI and automation for customer service. Only 7% of customers felt their service interactions had improved, while 55% reported worsened experiences. Key issues include difficulty resolving issues with chatbots and messaging systems, leading to customer frustration and negative reviews. The study suggests that companies must effectively balance AI and human interaction to improve customer satisfaction.
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• DuckDuckGo has launched AI Chatbot, a feature allowing users to choose between multiple AI models like GPT-3.5, Claude 3 Haiku, Llama 3, and Mistral 8x7B. Unlike standalone bots such as Google’s Gemini and OpenAI’s ChatGPT, DuckDuckGo's AI Chat provides access to these various models in one place. AI Chat, free with a daily limit, can assist with tasks like drafting emails, writing code, and creating travel itineraries, though it does not yet generate images.
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