Powered by Data - July 22, 2024

Last Week in Conversational AI

• OpenAI has announced GPT-4o Mini, their most cost-efficient small model, to make AI more accessible. Priced at 15 cents per million input tokens and 60 cents per output tokens, it's over 60% cheaper than GPT-3.5 Turbo. GPT-4o Mini excels in various tasks, scoring 82% on MMLU and outperforming other models on academic benchmarks. Supporting both text and vision, with future updates to include audio and video, GPT-4o Mini offers a context window of 128K tokens and up to 16K output tokens per request. Available now in the Assistants API, Chat Completions API, and Batch API, it aims to enable developers to build scalable AI applications efficiently.
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• Salesforce has unveiled its fully autonomous AI agent, the Einstein Service Agent, which aims to revolutionize customer service and render traditional chatbots obsolete. Currently in pilot and expected to be generally available later this year, the Einstein Service Agent leverages generative AI and large language models to comprehend and respond to customer inquiries beyond pre-programmed scenarios. This innovation enables it to provide personalized troubleshooting steps and understand multi-modal inputs like text and images. Salesforce envisions this tool enhancing efficiency and productivity by allowing human agents to focus on more complex cases.
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• Sinch has introduced Sinch AI, a new suite of advanced AI tools designed to enhance customer engagement by providing more innovative, safer, and more efficient conversational experiences. Integrated into Sinch's Customer Communications Cloud, Sinch AI supports marketing and support teams with generative writing tools and bots, while developers benefit from APIs that detect sentiment and intention. Key features include proactive fraud detection and improved message understanding. Sinch AI aims to help businesses work faster, reduce fraud, and create exceptional customer interactions.
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• Kore.ai has unveiled GALE, a Generative AI and LLM platform designed to help enterprises swiftly develop, deploy, and scale advanced AI applications. GALE is the industry's first dedicated platform for Generative Artificial Intelligence (GenAI) with a no-code toolkit and intuitive visual interface. Already used by over 100 companies in the banking, healthcare, insurance, and retail sectors, GALE highlights its broad applicability and potential to create significant value through AI.
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