Powered By Data, February 26, 2024

Data Points

Last Week in Conversational AI

• Mercy, a leading healthcare innovator, has unveiled "Joy," a chatbot designed to revolutionize how employees access information about their benefits. Developed in collaboration with Microsoft, Joy harnesses cutting-edge generative artificial intelligence technology to act as a brilliant assistant. With Joy, employees can now engage in conversations and receive comprehensive answers to their questions 24/7.
  Read More
• Adobe is introducing a new generative AI feature to its Acrobat PDF management software, the "AI Assistant in Acrobat," to revolutionize the digital document experience. This tool, available in beta for paying Acrobat users, acts as a conversational engine that summarizes files, answers questions, and recommends additional content based on the document's context. Users can "chat with documents" to quickly access the necessary information, making tasks like research and summarization more efficient.
  Read More
• Air Canada has been obligated to compensate a passenger misled by the airline's chatbot regarding bereavement fares. The incident occurred when the chatbot provided incorrect information, prompting the passenger to book a ticket under the false assumption of reimbursement. Despite Air Canada's assertion that the chatbot's actions were independent of the airline's policies, the passenger pursued legal action, resulting in a favorable outcome requiring the airline to pay the difference in fares.
  Read More
• Brave Browser has introduced enhanced AI reading features to its privacy-focused chatbot, Leo, aiming to expand its utility in analyzing digital documents. Leo can now assist users in reading PDFs, analyzing Google Drive files, transcribing YouTube videos, evaluating GitHub code, and summarizing Slack messages. Leo, which doesn't use targeted ads, prioritizes user privacy and doesn't store personal data.
  Read More